We want you to have a wonderful and relaxing time when visiting Preen. Please refer to the following guidelines so that we can give everyone the best service and experience possible. If you have questions regarding any of our salon policies, please contact us anytime. 

Consultations

A consult session with your stylist typically lasts 15-30 minutes. We require consultations for new clients prior to scheduling any color, texture, or extension appointment. Most often, consultations must be done in person so that we can evaluate the health and condition of your hair and develop a customized service strategy to best serve you. In some cases a video consultation will suffice. Please contact your stylist regarding which type of consultation is best for you. We can not provide consultations over the phone or via email. Once your consultation is completed, your service can be scheduled for a later date.

Cancellations

Please provide us with 24 hours notice if you need to cancel or reschedule your appointment. Kindly respect the time of your stylist and other clients waiting patiently for available appointments. If you must cancel with less than 24 hours notice, you will be charged 50% of the cost of your scheduled services. 

Running Late

We understand that life is complicated. Sometimes it is unavoidable to run a few minutes late. Please contact us if you find yourself running behind. Depending on the schedule for the day, its likely that if you are more than 15 minutes late, your service or part of your service will need to be rescheduled for another day. Appointments are scheduled consecutively, and we don't want your appointment to run into another clients reserved time. The above cancellation policy may be applied. 

Arriving Early

Preen is a private session salon and we do our absolute best to keep your reserved time just for you alone. If you arrive early, please be respectful of the client ahead of you. If you arrive more than 15 minutes early for your appointment, please be aware that there may be no one available to receive you.

Children

We welcome children and families of all ages! However, due to safety concerns, children under the age of 10 are not permitted in the salon if they are not receiving a service. If a parent brings a child age 10 or under, the parent's services will need to be rescheduled. There are many dangers present in a salon for a child, and we want to keep everyone happy and safe.

Product Returns & Exchanges

If you are not satisfied with your product, please let us know. A full refund or store credit will be issued if product is returned within 30 days. 

Animals

We love animals and we would love to meet all our clients pets. Unfortunately, Vermont State Law does not allow any animals in the salon with the exception of service animals. We can't allow them inside, and we don't want you to leave them in the car, so please leave your pets at home.